Refund & Returns Made Simple
At Nafes Cables, we want you to love your purchase. If something’s not right, our 30-day Refund and Returns Policy has you covered. Here’s how it works:
The Basics
- 30-Day Window: You’ve got 30 days from your purchase date to request a refund or exchange. After that, we can’t offer a full refund or swap.
- Condition Matters: Items must be unused, in their original condition, and in the original packaging to qualify for a return.
What Can’t Be Returned?
Some items are off-limits for returns, including:
- Perishable goods (e.g., food, flowers, newspapers, magazines).
- Intimate or sanitary products, hazardous materials, flammable liquids, or gases.
- Gift cards, downloadable software, and certain health/personal care items.
Partial Refunds—When Do They Happen?
You might get a partial refund if:
- The item shows obvious signs of use (e.g., a book, CD, DVD, or vinyl that’s been opened).
- It’s damaged, missing parts, or not in its original condition (unless it’s our mistake).
- It’s returned more than 30 days after delivery.
How Refunds Work
- Send it back with your receipt or proof of purchase.
- Once we receive and inspect your return, we’ll email you to confirm receipt and let you know if your refund is approved.
- If approved, your refund will hit your original payment method within a few days.
Still waiting? Check your bank account, then your credit card company or bank—processing times vary. If it’s still missing, reach out to us at info@nafeescables.com.
Sale Items
Heads up: Only regular-priced items qualify for refunds—sale items are final.
Exchanges
Got a defective or damaged item? We’ll replace it with the same one. Email us at info@nafeescables.com and ship it to: [Insert Physical Address].
Gifts
- Gift Marked at Purchase: If it was shipped to you as a gift, you’ll get a gift credit once we receive the return.
- Not Marked as a Gift: We’ll refund the original buyer, and they’ll know about the return.
Shipping Returns
- Mail your return to: [Insert Physical Address].
- You’ll cover the return shipping costs (non-refundable). If refunded, return shipping may be deducted.
- Pro Tip: For pricier items, consider tracked shipping or insurance—we can’t guarantee receipt otherwise.
Need Help?
We’re here for you! Contact us with any questions:
- Email: info@nafeescables.com
- Phone: +92 42 3722983
Why Shop with Confidence?
At Nafes Cables, we’re all about quality—products and service alike. Let us make it right if something’s off!
